GenAI Triage: Revolutionising Global Email Communication for Speed and Efficiency

May 29, 2024
min read

In today's digital age, where communication inundates every corner of the corporate landscape, enterprises face a monumental challenge: how to efficiently manage the deluge of emails, messages, and inquiries flooding their communication channels. Traditional methods often fall short, leading to inefficiencies, delays, and frustrated customers. However, there's a beacon of hope on the horizon: GenAI Triage. This groundbreaking solution harnesses the power of Generative AI to revolutionise the way enterprises handle and process their daily influx of communications. Let's delve into how GenAI Triage is reshaping the landscape of enterprise operations.

Background Context:

The statistics are staggering: 360 billion emails inundate communication channels worldwide every single day. Moreover, a recent report by the McKinsey Global Institute revealed that the average office worker spends an astonishing 28 hours per week on tasks like composing emails, searching for information, and attempting to collaborate internally. This monumental time sink underscores the urgent need for a more efficient solution to handle the avalanche of communications flooding modern enterprises.

The Challenge:

Email and ticketing systems serve as the backbone of enterprise operations, facilitating communication, tracking progress, and coordinating efforts both internally and with customers. However, the reliance on manual processes within these systems introduces inefficiencies and bottlenecks, hindering the pace and scalability of business operations. Despite the prevalence of systems of record governing core operations data, many business process channels remain manual, necessitating human intervention even for routine workflows.

Our Solution Overview:

Enter GenAI Triage, a game-changing solution that harnesses cutting-edge Generative AI technology to streamline and expedite the routing and response of enterprise emails and inquiries. Our approach utilises structured templates for governance, coupled with a unique large language model methodology that requires significantly less training data while delivering unparalleled accuracy.

In fact, our solution boasts an accuracy rate upwards of 90%, all while operating at a blistering pace—five times faster than human counterparts.


GenAI Triage leverages a combination of structured templates for governance and advanced machine learning models to deliver unparalleled results. By utilising sophisticated algorithms and structured templates, we ensure compliance, streamline processes, and enhance efficiency, ultimately driving higher customer satisfaction and operational excellence.



In a world where time is of the essence and efficiency is paramount, GenAI Triage stands as a beacon of innovation, offering enterprises a rapid approach to digitising their operations. By harnessing the power of Generative AI, we're reshaping the landscape of enterprise communications, paving the way for streamlined processes, cost savings, and enhanced customer satisfaction. Embrace the future of enterprise operations with GenAI Triage—where efficiency meets excellence.

Reach out to the team at to learn more!