Who we are
Cognitive Automation Labs Pty Ltd, trading as Calab.ai (“we”, “us” or “our”), operates this website. This policy explains how we handle personal information in connection with this website, enquiries, careers expressions of interest, newsletter subscriptions and requests for materials.
For privacy questions, access or correction requests, or complaints, email info@calab.ai. Personal information handled within a customer’s enterprise deployment is also subject to the relevant customer agreement and deployment arrangements.
Information we collect
- Enquiries: your name, email address, organisation if provided, topic and message.
- Careers: your name, email address, message and any role interests or professional profile links you choose to provide.
- Subscriptions and requested materials: the details you provide when subscribing through Mailchimp or requesting access to materials.
- Technical information: hosting and security services may record IP addresses, request times, browser information and pages requested to deliver and protect the website.
- Website preferences: cookie choices and, if you allow them to be remembered, display preferences stored in your browser. If you allow analytics, Google Analytics and Microsoft Clarity record how you use the website, such as pages visited, clicks and scrolling. Optional marketing is disabled. We obtain a choice before enabling optional tools in your browser.
We usually collect information directly from you. If you give us information about someone else, please make sure you are authorised to do so. Please do not send sensitive information or confidential customer records through general website forms.
You can browse without making an enquiry or subscribing. Required form fields are identified; without them we may be unable to respond or provide the service you request.
How we use information
We use personal information to respond to enquiries, discuss services or partnerships, consider careers expressions of interest, review investor access requests, provide requested materials, maintain business communications, and operate and secure the website.
Investor access requests may also include your professional title, preferred greeting and relationship to Calab.ai, if you provide them. These details help us assess and respond to your request.
If you choose to subscribe, we use your subscription details to send Calab.ai updates through Mailchimp. Submitting an enquiry does not automatically subscribe you. Newsletter campaigns may measure email opens and link clicks, depending on the campaign settings. You can unsubscribe using the link in an email or contact us.
The website guide provides prepared information in your browser. It is not a live AI conversation and does not send your typed questions to an AI service.
Overseas handling
Some providers may process or store information outside Australia. Mailchimp, Google Analytics and Microsoft Clarity process information in the United States and may use service providers in other countries. The location of hosting and Microsoft services depends on the service and account configuration.
Where we disclose personal information overseas, we take reasonable steps appropriate to the circumstances to protect it in accordance with applicable Australian privacy requirements. Contact info@calab.ai if you would like more information about the handling of your information.
Storage, security and retention
We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service can guarantee complete security.
We retain information for as long as reasonably needed for the purpose for which it was collected, including responding to requests, maintaining relevant business records and meeting legal obligations. When it is no longer needed, we take reasonable steps to delete it or de-identify it, subject to legal retention requirements. Limited subscription suppression records may be kept to respect an unsubscribe request.
Cookies and your choices
The website uses an essential cookie to remember your cookie choices. You can separately choose whether to remember display preferences. Optional analytics (Google Analytics and Microsoft Clarity) stays blocked until you choose to allow it, and you can withdraw your choice using Cookie settings in the footer. Optional marketing tools are not active.
For the storage inventory, retention periods and controls, read Cookies and browser storage.
Access, correction and complaints
You can ask to access or correct personal information we hold about you by emailing info@calab.ai. Please describe the request. We may need to verify your identity before providing information. We will respond within a reasonable time and explain any lawful reason we cannot fulfil a request.
If you have a privacy complaint, contact us first with the details so we can investigate and respond. If you are dissatisfied with our response, or have not received a response within a reasonable time, you can contact the Office of the Australian Information Commissioner. The OAIC generally asks that you first give the organisation 30 days to respond.
Changes to this policy
We may update this policy when our practices or services change. The current version and its date will be published on this page.