Student & staff knowledge
Help students and staff find approved answers, with sources and access appropriate to their role.
Higher Education
Connect students, educators, researchers and professional services with AI shaped around the work of the whole institution.
Explore the possibilities
AI that supports the whole university
Support teaching, research, student services and university operations with connected information and workflows. Start with the priorities of your institution, with clear access, ownership and measures of value.
Student experience
Help students find answers and connect with the service responsible for their enquiry.
Research and institutional knowledge
Make approved research, policy and institutional information easier to find and review.
University operations
Improve administrative and support processes while tracking ownership, cost and business value.
Our AI Factory helps you prioritise and deliver further use cases on a shared foundation.
Explore our approachHow a university built a repeatable AI delivery model
Prioritise the work
Focus ICT and service teams on useful opportunities.
Deliver useful workflows
Build service-desk triage and student administration workflows.
Reuse the foundation
Carry the operating model and components into the next use case.
5×Programme return on investment
From a university AI Factory programme. Results relate to this engagement and vary by scope.
Where AI can help university teams
Explore this solution
Enquiries & service requests
Help route student enquiries, research administration requests and internal services to the responsible team, with staff reviewing exceptions.
Document review
Support document review across research and university operations, with staff checking the findings.
Connecting AI with your institution’s information and controls
Agree sources, access and review responsibilities before rollout.
Your Azure environment
Institutional knowledge
Research and service information
Approved policies
Bring the relevant context togetherYour service teamsCheck the evidence. Confirm the next step.
Choose the information the workflow needs
Connect the approved policies, team procedures and administrative records for the selected service.
Define access within your Azure environment
Use your existing Azure identities. Agree who can access each source and action.
Keep the decision with the person responsible
The staff responsible for the process check the original information, review the findings and handle exceptions before action.