Policy knowledge
Help service teams find relevant guidance, understand its context and check the original information.
Government
Make approved knowledge easier to find and incoming work easier to understand, with accountable people at the centre.
Explore the possibilities
Start with the policy and people behind the service
Help public-service teams find applicable policy, review case evidence and handle incoming work. Keep sensitive information protected and responsibility for decisions clear.
Applicable policy
Find the guidance that applies to the service and the situation.
Clear case evidence
Bring the relevant records into view for the staff member handling the case.
Accountable decisions
Keep the evidence and the responsibility for the response together.
We agree the information, access and review responsibilities with the staff who deliver the service.
Explore our approachHelp staff work through the evidence behind a case
Approved information
Start with the policies and records relevant to the service.
Visible evidence
Bring the case context and its sources into view.
Staff review
The responsible staff member checks the evidence and confirms the response.
Where AI can help public-service teams
Explore this solution
Case intake
Present a suggested category and priority for review, keeping exceptions visible to the responsible team.
Document review
Help reviewers find information relevant to agreed requirements without handing over the accountable decision.
Working within your existing access and review requirements
Agree sources, access and review responsibilities before rollout.
Your Azure environment
Applicable policy
Service guidance
Case evidence
Bring the relevant context togetherYour staffCheck the evidence. Confirm the next step.
Choose the information the workflow needs
Bring the applicable policy, service guidance and permitted case evidence into the review.
Define access within your Azure environment
Use your existing Azure identities. Agree who can access each source and action.
Keep the decision with the person responsible
The accountable staff member checks the evidence and confirms the response. AI assistance supports that responsibility.