Complaints intelligence
Bring the relevant facts and themes together so your team can check the evidence and decide the response.
Utilities
Connect field crews, operational teams and customer services with the information they need to keep essential services running.
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Support the work on site and across the operation
Connect field crews, operational teams and customer services with asset history, work instructions and service records. AI brings relevant context into everyday work, with specialists reviewing operational decisions.
Everyday field work
Help crews find work instructions, maintenance history and relevant site records before and during a field task.
Connected asset history
Connect past events, maintenance records and the guidance that applies.
Customer resolution
Bring the customer’s history into the response, so the next step is better informed.
We build with your specialists, starting with a priority workflow and clear checks before rollout.
Explore our approachHow connected records helped a complaints team
Records across systems
Complaint information and service history start in separate sources.
A connected case
Bring the relevant context and evidence into one working view.
Specialist review
Your team checks the evidence and confirms the response.
Weeks → minutesComplaint-resolution time
<12 monthsPayback period
Results relate to this energy-sector engagement and vary by scope.
Inside the engagement
Calab connected complaint records and service context in a source-linked diagnostic workflow, with natural-language access inside the organisation’s Azure environment. The team retained responsibility for reviewing evidence and deciding the response.
Where AI can help utilities teams
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Field & asset knowledge
Help field crews find maintenance history and approved work instructions before and during a job.
Document review
Bring relevant information and requirements into the review. Keep the findings available for an accountable person to check.
Connecting operational records within your Azure environment
Agree sources, access and review responsibilities before rollout.
Your Azure environment
Asset records
Service history
Operating guidance
Bring the relevant context togetherYour specialistsCheck the evidence. Confirm the next step.
Choose the information the workflow needs
Connect the asset records, service history and operating guidance relevant to the workflow.
Define access within your Azure environment
Use your existing Azure identities. Agree who can access each source and action.
Keep the decision with the person responsible
Your operational specialists or complaints team check the findings and confirm the next action.