Complaints into Strategic Intelligence

We recently partnered with one of Australia’s largest energy providers to overhaul its complaints management system using the NeuralOps platform. By automating complaint classification, prioritisation, and trend analysis, the solution reduced resolution times, lowered operational costs, and enhanced customer satisfaction.

This transformation shifted the complaints process from a reactive cost centre to a proactive, strategic asset, enabling the provider to address issues more effectively and build a foundation for future AI-driven innovations across the enterprise.